Every process we have ever mapped existed on paper, in habits, or in someone’s head long before it existed on a screen. The software did not create the system. It photographed one.
This matters because it changes where you look when something is not working. If people are avoiding the tool, the tool is usually reflecting a process that was already broken — or one that never matched how the work is really done.
People do not adopt systems they cannot predict. Consistency is not a polish item; it is the thing that makes a system trustworthy enough to rely on.
The goal isn’t to automate chaos. The goal is to bring order that people can trust.